As our heaters are custom built for each customers requirements, therefore because of this, we do not refund.
We'll put anything broken right, but at the end of the day, it's a heater and if the heater heats water or operates as we have said it will, everyone seems to be happy.
We certainly don't refund because your've change your mind.
Neither do we refund if you think you can copy it for less.
So be very sure when you purchase a heater from us, you automatically agree to our terms.
We are covered by copy-write law.
If your've changed your mind then put it on Trademe.